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Virtual Care

Our mission is to transform emergency medicine healthcare delivery through the use of telemedicine, with a focus on quality of care provided and improving patient outcomes. We are also committed to providing robust training to all providers active in the virtual care space.

Welcome

Peter Greenwald

Dr. Peter Greenwald

Welcome to the Virtual Care Division of the Department of Emergency Medicine. The Department has been an early adopter of telemedicine at Weill Cornell Medicine/NewYork-Presbyterian since the program began in 2016. Since inception, we have led the institution in the number of patients seen by telemedicine and developed several novel virtual care services lines. We have been the recipient of several national awards and most recently leveraged telemedicine significantly in response to the COVID-19 pandemic. We continue to focus on developing innovative telemedicine services to best serve our patient population.

Peter Greenwald, M.D.
Director, Telemedicine
Assistant Professor of Clinical Emergency Medicine

Department of Emergency Medicine

Our Services

Express Care

Patients with low acuity health issues can be seen virtually by a board-certified Emergency Medicine or Pediatric Emergency Medicine Physician while in the Emergency Department.

NYP OnDemand Virtual Urgent Care

Providers virtual urgent care services to patients from their home. Patients use a smart phone or a computer to connect with a board-certified Emergency Medicine or Pediatric Emergency Medicine Physician seven days a week from 8am-12am.

Tele Medical Screening Examinations

A remote telemedicine provider observes the triage process and starts orders for needed tests right from the very beginning of a patient’s visit.

Community Tele-Paramedicine

This program cares for patients after their hospitalization by bringing the Emergency Department to their home. The program focuses on certain diseases, including heart failure, COPD, kidney failure, and diabetes.

Center for Virtual Care

Essential training in virtual care includes understanding the importance of the “soft” skill set required to conduct telemedicine visits with a camera, as well as ensuring that providers at all levels are aware of technical and medicolegal standards. To respond to this need, the Weill Cornell Emergency Medicine Center for Virtual Care (CVC) was launched, to improve the delivery of virtual care services across the health system. CVC educators provide basic telemedicine training including: “web-side” manner, remote patient examination skills, modality-specific decision-making and other essentials to conduct successful virtual care. Appreciation of these essential telemedicine elements yields benefits for both providers and institutions by increasing care proficiency as well as awareness of potential risk.

Essential Elements of Telemedicine

  • Basics of Telemedicine
  • "Web-Side" Manner
  • Remote Patient Examination Skills
  • Modality-Specific Decision Making

Virtual care advancements, implemented with rigorous study and evaluation, increase access, improve outcomes, reduce costs and improve clinician and patient experiences. These changes are altering the business and consumer environment of medicine and this new landscape requires new health care provider competencies. CVC training correlates with Accreditation Council for Graduate Medical Education (ACGME) core competencies and telemedicine training is also recommended by the American Medical Association (AMA) for all medical students; to meet this recommendation, virtual care training is required for all Weill Cornell Medicine students.

The CVC provides a unified location in midtown Manhattan for undergraduate and graduate medical education and telemedicine workforce training for providers from across the health care continuum. Our instructors promote unified standards of care, with training led by virtual care experts drawn from specialties with active telemedicine services including emergency medicine, neurology, pediatrics, primary care and psychiatry.

CVC educators offer in-person and remote training sessions for health care institutions throughout the United States. Training elements, including program duration and curriculum specifics, can be customized for individual groups to best meet participants needs. Training is recommended for health care providers at all levels, including care managers, medical students, graduate staff members, advanced practice providers and attending physicians. Virtual medicine competency training ensures that clinicians are comfortable providing care in virtual space, following best telemedicine practices and operating in alignment with legal and regulatory guidelines, as this new method of health care continues to evolve rapidly and transform the industry as a whole.

CVC Telemedicine Training Modules

CVC telemedicine training is offered through various modules, including a “flipped” classroom, experiential learning and a remote refresher.

1) Flipped Classroom (Remote)

  • One-Hour Online Module - Hardware Requirements, Legal/Regulatory, Framing/Staging, Safety Protocols
  • Fifteen-Minute Standard Patient Encounter

2) Experiential Learning (In-Person)

  • Interactive Session with Simulation

  • Standardized Patient Encounters and Debriefing Sessions
  • Advanced Communications Skills, Modality-Specific Decision-Making, On-Camera Professionalism

3) Refresher (Remote)

  • Virtual Refresher Session Tailored to Learner Needs

Click here for the latest news on the Center for Virtual Care

Contact

To learn more, register for training or support our efforts, contact:
Josh Kim
Program Coordinator
(212) 746-3262
jok4005@med.cornell.edu

Mailing Address
NewYork-Presbyterian Hospital
Weill Cornell Medical Center
Weill Department of Medicine
525 E. 68th St., Box 179
New York, NY 10065

Office of the Chairman
525 E. 68th St., M-130
New York, NY 10065
(212) 746-0780

Residency Office
530 E. 70th St., M-124c
New York, NY 10021
(212) 746-0892
mup4002@med.cornell.edu

Leading Emergency Care